FAQs

What is Natajaq’s Ethical Policy?

Natajaq is an environmentally conscious business and strives to embrace and adopt sustainable practices; many of our products are made from post production waste, ie off-cuts from a manufacturing business which would otherwise be disposed of as waste.  Our packaging is recycled or post consumer packaging (pre-used material).  It is our business policy to try and reduce the use of paper in our office procedures by using both sides of the page when printing documents and storing company records digitally rather than on paper when possible, to reuse paper where possible and to recycle waste paper.

Are your wood products from sustainable sources?

Our products are made from European Oak ( post production material and new), Poplar (post production material and new), American Black Walnut, (post production material and new), birch plywood and MDF.
We use  only 'FSC Certified Timber',  to read more about what "FSC Certified Timber" means, please visit their website here.
Wood is a natural product and there will be inconsistencies in the grain, texture and appearance in all pieces, knots and imperfections, in our opinion this is what makes wood so desirable.    Our solid wood products are made by hand, sanded, sand sealed and either finished in an appropriate natural wood finish, such as Liberon wax or painted.  Over time it may be necessary to nourish the wood with further finishes.

What sort of paint do you use?

We use the fabulous Chalk Paint ® Annie Sloan Decorative Paint for our hand-painted products and we love it!  Please go to our Stockists/Lovely People page and following the link through to the official site where you can find out all about Chalk Paint ® and where to buy it!  'Chalk Paint® is a non-toxic, water-based paint that is lead-free, EG-free, odour-free and has very low volatile organic compounds (VOCs).   We use the paint to produce a layered/aged/distressed finish. There is only one Chalk Paint® but it offers endless possibilities.

How long would it take to receive my goods?

All our products are subject to availability.   Please allow 2-3 weeks for your order we will inform you by email as soon as your order is ready to be dispatched. If for any reason beyond our control we are unable to supply any products then you will be offered a full refund.

What payment do you accept?

We accept payment by Paypal and bank transfer, we do accept payment by cheque however, items will  not be dispatched until your cheque has been processed and cleared and this may take up to 10 days.

What about delivery?

Goods that are in stock will normally be dispatched within 5 (five) working days of placing the order unless you have ordered a made to order bespoke product. If you have any questions about the status of your order then please contact Natajaq on 07553 525112.

How much is delivery?

Delivery is included in the price you pay for UK Mainland Deliveries only.  All order will require a signature to confirm delivery. For delivery charges outside the UK, please contact Natajaq on 07553 525112 for a shipping quote.

What happens if I need to return an item?

If goods are damaged in transit or are faulty, please contact us immediately by phone or e-mail and we will advise you what to do. Please retain the goods and their original packaging as you may be asked to return them to us.

You can return your order if you change your mind, provided you do this within 7 working days of receiving your order. Please notify us immediately by telephone or e-mail if you decide to cancel your order.