Terms & Conditions

Thank you for visiting www.natajaq.co.uk (the ‘website’).   These terms and conditions govern your use of the website and purchase of products from the website.  Please read these terms and conditions carefully before using the website.  By accessing the website and/or placing an order, you signify your agreement to be bound by these conditions and you consent to us using your information in accordance with our privacy policy.

Our products

Our products are sold subject to their description.  We make every effort to ensure the product information is correct at the time when we add the information to the website, and take all reasonable care to portray our products accurately but pictures are for reference only.   Our products are handmade from European Oak, Black American Walnut, European Poplar, Birch Plywood and MDF.   We try to display the colours of our products as accurately as possible.  Wood is a natural product and there will be inconsistencies in the grain, texture and appearance in all pieces, knots and imperfections.   Nevertheless, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.  We use Chalk Paint ® for our hand painted products, the intended finish is distressed to allow base colour(s) to show through.

We reserve the right to refuse orders where the product information or price has been incorrectly published.  We reserve the right to change the product information, description or specification at any time.

Availability

All our products are subject to availability as they are handmade to order.  Please allow 2-3 weeks for your order we will inform you by email as soon as your order is ready to be dispatched..  If for any reason beyond our control we are unable to supply any products then you will be offered a full refund.

Payment

We accept payment by Paypal and bank transfer, we do accept payment by cheque however, items will  not be dispatched until your cheque has been processed and cleared and this may take up to 10 days

We recommend that you send any cheques or postal orders using a tracked delivery method.  We cannot be held responsible for any payments which are lost in transit.

All prices quoted on the website are displayed in (£) Pounds Sterling, and include the cost of delivery.  Payment for all orders (including those placed from outside the UK) are made in (£) Pounds Sterling.

Although we try to ensure all our prices displayed on our website are accurate, sometimes errors may occur.  If we discover an error in the price of an item you have ordered we will contact you.

All products remain the property of Natajaq until payment is received in full.

Payment – PayPal

We accept PayPal payments.  PayPal is a service that enables you to pay, send money, and accept payments without revealing your financial details.
Click here to find out more about PayPal.

Delivery and Returns

Delivery

Your order will normally be dispatched within 2-3 weeks of placing the order unless it is a stock item in which case it will be dispatched within 5 working days.  Natajaq shall not be liable for any delay that you may suffer in this regard. If you have any questions about the status of your order then please contact Natajaq on 07553 525112.

Delivery Charges

A delivery charge (which helps cover the cost of packaging, postage and insurance) is included in the price you pay for UK Mainland Deliveries only.   All order will require a signature to confirm delivery.

Rest of World

For delivery charges outside the UK, please contact Natajaq on 07553 525112 for a shipping quote.

Returns

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm.

We have a returns policy if the goods are damaged in transit or are faulty.  If this is the case, please contact us immediately by phone or e-mail and we will advise you what to do. Please retain the goods and their original packaging as you may be asked to return them to us.

Please pack returned goods with care and send them by Royal Mail Special Delivery or an equivalent postal service, which provides adequate insurance to cover the value of the item and requires a signature on receipt. It is imperative that you use the correct postal service when returning goods to us, as we cannot be held responsible for any items returned to us that are lost in transit.

We will carefully examine the returned goods. If the goods have been damaged in transit, we will replace the item or refund the cost, including postage, provided you have notified us within a reasonable time of receiving it.

You can return your order if you change your mind, provided you do this within 7 working days of receiving your order. Please notify us immediately by telephone or e-mail if you decide to cancel your order.

Your refund will be processed as soon as possible and in any event within no more than 30 days of the day you have given us notice of cancellation. Cancellation must be by the person who placed the order. If you cancel by telephone, we will need to be satisfied that you are the person who placed the order.

In the event of non-delivery – a refund will be issued 30 days after the date package was dispatched.

Privacy Policy

We do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.

Disclaimer & Liability

Natajaq’s website provides a general description of the nature of the goods.  We endeavour to ensure that all descriptions and pictures of the products on the website or otherwise provided to you by us are accurate but there may be slight variations due to publishing limitations.

Natajaq reserves the right to remove any items listed in the website from sale or alter prices without prior notice.

Except in relation to the description of products available for order from our website, we make no guarantees or warranties concerning the security, timeliness, relevancy, sufficiency, accuracy or reliability of any data, information, or services provided to you on or through this site.  We will work to keep the website up to date but cannot guarantee that this site and its contents are completely free of technical errors, viruses or anything else that may have a harmful effect on any technology.  We will endeavour to allow uninterrupted access to the site but access may be suspended, restricted or terminated at any time.

Links to third party websites

Natajaq website may include links to third party websites that are controlled and maintained by others.  We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our website.  In addition, these websites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies.  Browsing and interaction on any other website, including websites which have a link to our website, is subject to that website\’s own terms and policies.

Copyright

By using our site you agree to use the site only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use of the site. In accessing the website you agree that you will access the content solely for your personal, non-commercial use. You may not link or frame the website or any part of it without our express permission.

None of the content may be downloaded, copied, reproduced, published, transmitted, stored, sold or distributed without the prior written consent of Natajaq.  Any other use of site content requires the prior written permission of Natajaq.

Changes to this privacy policy

Natajaq has the discretion to update this privacy policy at any time.  When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.  You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Use of Cookies

What are Cookies?

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. We do not use cookies for marketing purposes and do not pass any information onto 3rd party sites.

This website uses cookies. By continuing to browse this website you are agreeing to our use of cookies. You may delete and block all cookies from this site, but parts of the site will no longer work.

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org

To opt out of being tracked by Google Analytics across all websites visit https://tools.google.com/dlpage/gaoptout